Terms & Conditions
Last Updated: January 27, 2025
Terms of Sale
All prices are shown in U.S. dollars; taxes, shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice. Product pricing and availability are subject to change without notice. All orders placed through the Website are subject to acceptance, meaning we may refuse or cancel any order, whether or not confirmed, for any or no reason, and without liability. If your credit card has already been charged for an order that is later cancelled, we will issue you a refund.
How We Calculate Sales Tax
As a national retailer, 5.11® is required to charge applicable state and local sales tax on orders shipped to states where we have a physical presence, which includes distribution centers and operating stores. In states where 5.11® does not have a physical presence, we may still be required to charge applicable state and local sales tax under state and/or local tax laws. Taxes that appear in your online order confirmation are estimated. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
Errors
We attempt to be as accurate as possible and to eliminate errors on the website; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and to revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.
Shipping and Handling
When we ship to you, you agree to pay the shipping and any handling charges shown on the website when your order is placed. We reserve the right to increase, decrease, add or eliminate charges from time to time and without prior notice. Generally, shipping is by standard ground delivery. Faster shipping times are available for an additional fee. Any shipping times shown on the website are estimates only; actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for export.
Payment; Credit for Refunds
Only valid credit cards or other payment methods acceptable to us may be used, and all refunds will be credited to the same card or other payment method. By submitting your order, you represent and warrant that you are authorized to use the designated payment method and you authorize us to charge your order (including taxes, shipping, handling and any other amounts) to that payment method. If the payment method cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.
Returns & Exchanges
Please see our Returns & Exchanges page for information regarding our policies for returning and/or exchanging your purchases. If you believe a product has a condition or defect that might make it unsafe, please contact us.
Intellectual Property
The Website and its entire contents, features, and functionality are owned by 5.11, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms permit personal, non-commercial use of the Website only. You are not authorized to reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on our Website without written consent from 5.11.
Trademarks
5.11®, 5.11 Tactical®, as well as most other product names and logos used by 5.11 on this website are the trademarks or registered marks of 5.11, Inc. These include all products, logos, phrases denoted with ™ or ®, and all related names, designs and slogans. Trademarks of other parties are identified wherever possible and 5.11 acknowledges their rights.
User-Generated Content and Product Reviews
As a condition to your submission of any comments, reviews, photos, or other material, you agree to grant 5.11 an irrevocable, royalty-free, worldwide, and non-exclusive license to use, reproduce, distribute, publish, display, and create derivative works of the content, in any media now or hereafter known. You may not transmit any information that is threatening, libelous, defamatory, pornographic, profane, or otherwise unlawful or objectionable material. You will be solely responsible for the content of any submissions you might make.
Disclaimer
THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL 5.11 BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT.
Indemnification
You agree to defend, indemnify and hold 5.11 (along with its directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms.
Miscellaneous
This Website is controlled and operated by 5.11 from our offices in Costa Mesa, California. These Terms shall be construed according to California law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the contents of the Website, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the state and federal courts of the State of California. These Terms, together with the Privacy Policy, are the entire agreements between you and 5.11 relating to the Website or its contents.
Arbitration and Class Action Waiver
If we are unable to resolve a claim through informal dispute resolution, you and 5.11 agree that all claims between you and 5.11 will be resolved by binding arbitration, rather than court. ARBITRATION MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE THE RIGHT TO, A JUDGE OR JURY TO DECIDE YOUR CLAIMS. Claims are subject to arbitration whether they are based in contract, tort, federal or state statute, constitution, regulation, or any other legal theory. YOU AND 5.11 ARE EACH WAIVING THE RIGHT TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT OR ANY OTHER REPRESENTATIVE PROCEEDING.
Complaints and Legal Notices
All complaints and legal notices should be mailed to 5.11, Inc., Attn: Legal Department, 3150 Bristol, 3rd Floor, Costa Mesa, CA 92626. For questions about these Terms, please contact us at info@hds-inc.com.